Effective Date: November 22, 2025
Thank you for choosing Biodentex™, your trusted partner in advanced oral health support. This comprehensive policy outlines our shipping procedures, delivery expectations, return processes, and refund guidelines. By placing an order through en-usa--biodentix.com, you acknowledge and agree to the terms detailed below.
1. SHIPPING POLICY
Order Processing Timeline
• Orders are typically processed within 1–2 business days following payment confirmation.
• Orders submitted on weekends, holidays, or outside standard business hours will commence processing on the next available business day.
• During high-volume periods such as promotional events, product launches, or holiday seasons, processing times may extend slightly. We appreciate your patience during these peak intervals.
Estimated Delivery Timeframes
Delivery timelines initiate once your order has been shipped from our fulfillment center:
• Domestic U.S. Orders: 3–7 business days via standard shipping
• International Orders: 7–21 business days, depending on destination country
Please note these are estimates that may vary due to:
• Carrier capacity and scheduling variations
• Adverse weather conditions affecting transportation
• Customs clearance procedures for international shipments
• Incomplete or inaccurate shipping information provided
• Regional holidays or local delivery restrictions
Shipping Costs and Fees
• Shipping charges are calculated at checkout based on package weight, destination, and selected carrier service.
• Customers ordering from outside the United States are responsible for all applicable import duties, taxes, customs brokerage fees, and other governmental charges levied by their country of residence.
Shipping Confirmation and Tracking
• Upon shipment dispatch, you will receive an automated email containing your tracking number and carrier information.
• Tracking information typically requires 24–48 hours to activate within carrier systems following initial package scan.
Address Accuracy and Customer Responsibility
• Customers must ensure all shipping information entered during checkout is complete, accurate, and properly formatted.
• We cannot assume responsibility for delivery delays, lost shipments, or returned packages resulting from incorrect or incomplete address details.
• If a package is returned to our facility due to address errors, additional shipping fees will apply for redelivery to the corrected address.
Lost or Delayed Shipments
If your shipment appears significantly delayed or potentially lost:
1. Monitor the provided tracking information for carrier updates
2. Contact the shipping carrier directly for current status and investigation
3. If unresolved, email our support team at support@renewproducts.zendesk.com with your order details
We will initiate a formal carrier investigation. Refunds or replacements for lost packages are issued only after the carrier officially confirms the shipment as lost or undeliverable.
Damaged Shipments
• If your order arrives with visible damage to packaging or products, please notify us within 48 hours of delivery.
• Provide your order number along with clear photographs showing the damaged packaging and affected products.
• We will promptly arrange for replacement shipment or refund based on product availability and the specific circumstances.
2. RETURNS & REFUNDS POLICY
Your complete satisfaction is our primary objective. If you're not fully satisfied with your Biodentex purchase, please review the following guidelines for returns and refunds.
Return Eligibility Criteria
Return acceptance depends on several factors including:
• Time elapsed since delivery date
• Physical condition of returned products
• Compliance with our return policy guidelines
• Completion of required return authorization procedures
We reserve the right to request photographic evidence or additional information to validate return claims and ensure policy compliance.
Satisfaction Guarantee
• Most Biodentex purchases are protected by our 30-day satisfaction guarantee, commencing from the confirmed delivery date.
• If you are dissatisfied with your purchase for any reason within this period, contact our customer support team for assistance and resolution options.
Return/Refund Request Procedure
To initiate a return or refund request:
1. Email support@renewproducts.zendesk.com with your request
2. Include your full name, order number, and detailed reason for return
3. Follow the specific instructions provided by our support representatives
• Approved refunds are processed to the original payment method within 3–5 business days of authorization.
• Financial institutions may require an additional 5–10 business days to complete the refund transaction and reflect it in your account.
Return Shipping Responsibilities
• Customers are responsible for all return shipping costs unless the return results from our error or defective products.
• Original shipping charges are non-refundable except where required by consumer protection regulations.
• Specific return address and packaging instructions will be provided via email following return authorization approval.
Non-Refundable Circumstances
Refunds may not be approved under these conditions:
• Return requests submitted outside the designated return window
• Products showing evidence of intentional damage, misuse, or improper storage
• Purchases made through unauthorized third-party retailers (only direct en-usa--biodentix.com purchases qualify)
• Failure to comply with documented return procedures and packaging requirements
Product Exchanges
• We do not offer direct product exchanges.
• For defective items or damaged shipments, we will arrange either replacement delivery or refund based on your preference and product availability.
3. CONTACT INFORMATION
For all shipping inquiries, return requests, or refund-related questions, please contact our dedicated customer support team:
📧 support@renewproducts.zendesk.com
We are committed to providing exceptional service and resolving any concerns promptly and professionally.